FAQs

We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and other regional payment options (varies by country).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Orders can only be modified or canceled within 24 hours of placement. Contact us immediately at email with your order number. Once processed, changes cannot be made.

The estimated fulfillment date is listed on the product page, please only place your pre-order if you are OK with the waiting time. Your order confirmation email will also have the fulfillment date.

1): Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. You can also check your order status by logging into your account.

2): Log into your account on iShowGhost.com and go to"My Orders". You’ll see real-time updates, including payment confirmation, shipping status, and tracking links.

Enter the code at checkout in the "Promo Code" box. If it doesn’t work, check:

• Expiry date.
• Minimum spend requirements.
• Product exclusions (e.g., pre-orders).

For security, we never store full payment details. Saved cards (via PayPal or Shopify Pay) are encrypted and managed by trusted payment gateways.

Common reasons include:

• Insufficient funds or card declines.
• Billing/shipping address mismatch.
• High-risk fraud triggers (contact your bank).
• Item availability changes (we’ll notify you if restocked).

The restock time will be listed on the product page. If you cannot find such info, please contact our customer support.

Yes! Pre-orders are available for select items. Expected release dates are listed on the product page. Payment is charged when the order ships.

Opened items arenon-refundableunless defective (see Q6). Unopened products can be returned within14 daysfor store credit.

Absolutely! Email with the title/character. If enough demand exists, we’ll try to stock it.

Minor variations in color or design may occur due to:

• Manufacturer updates (e.g., facial shading on figures).
• Lighting/photography differences.
• Regional packaging (Japanese vs. international releases).

Contact us within 7 days of delivery with photos of the issue. We’ll offer a replacement or refund (excluding shipping costs).

We will process the order within 1-3 business days after payment.

The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Deliveryd can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

Delays may occur due to:

• Pre-order items awaiting release.
• High order volumes (e.g., holiday sales).
• Customs documentation checks.
  Check your order page for updates!

Yes! Choose"Priority Shipping"at checkout for 2–5 day delivery (extra cost). Not available for pre-orders.

First, check with neighbors/carriers. If missing, email us within 3 days with your order number. We’ll investigate with the courier.

Possibly. Fees depend on your country’s import laws. We can’t mark packages as "gifts" to avoid fees

Depending on your location:

• US/Canada: USPS, FedEx, DHL.
• Europe: DHL, Royal Mail.
• Asia: EMS, Yamato Transport.

There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.

Yes! Contact with your business license and tax ID for bulk pricing.